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Common Queries

WHAT YOU NEED TO KNOW

WHAT ARE THE DIFFERENT PAYMENT OPTIONS FOR PREMO FITNESS?

Subscribe:

You can sign up for a subscription at any time. It doesn't need to line up with the first of the month. Subscribers have full access to all class content. A $35 payment will be charged on your saved method of payment every 30 days.

 

Rent:

The rental option is a perfect way to discover new workouts with no commitment. Your class will be available for 24 hours after purchase. You can take the class as many times as you want within that time frame.

 

Purchase:
Have you found a class you love? It's yours! If you purchase a single class and want to download it, you can save the video file to your computer's hard drive by clicking the Download button on the title’s page (just below the video player). You can also do this by going to your Purchases and clicking the download button next to the title’s poster image.

HOW DO I ACCESS THE PREMO FITNESS CLASSES AFTER I SUBSCRIBE?

To view your Vimeo On Demand (VOD) purchases on a computer, log in to your Vimeo account in your desktop browser and go to your Purchases (purchases also appear in your Watch Later queue). Clicking on a title in your purchases will take you to the VOD page, where you can stream the video(s). To switch into full-screen, click the icon in the lower-right corner of the player.

You have two options for viewing purchased videos on your mobile device:

   

  • Mobile app:  Download the Vimeo mobile app to your phone or tablet. Within the app, log in to Vimeo, then navigate to your Watch Later queue, where you’ll find your purchased videos, ripe for the viewing.

  • Mobile site:  On your phone or tablet, open a web browser and go to vimeo.com.  Log in to Vimeo, tap the “v” icon (in the top-left corner of the page), and choose "Purchases" from the menu to see all of the titles you’ve bought. Your titles will also appear under "Watch later."

WHO DO I SPEAK WITH ABOUT ACCOUNT QUESTIONS?

Premo Fitness doesn't have access to your personal account or payment information. Vimeo handles all of your personal information so it is completely safe and secure. If you do have any questions about your account or a payment, contact Vimeo customer service directly.

If you aren’t able to access a title you bought, a few things may have happened with your purchase:

  • Did you choose to “Rent” the title? If so, please check the title’s rental period on its Vimeo On Demand page in case your rental period ended. You have access to rentals for 24 hours after purchase.

  • Is it possible that you purchased the film under a different Vimeo account? In order to access your purchase, you must be logged in to the same Vimeo account you used to purchase the title originally. If you think you need help accessing the account you used to make your purchase, let Vimeo know and they can help out.

  • The charge may be pending. If your billing statement doesn’t indicate that the charge went through successfully yet, it’s possible that the charge is still awaiting authorization. In this case, if the charge doesn’t go through successfully, it will eventually clear from your billing statement.  

  • Your payment method may have failed. If Vimeo isn't able to charge your payment method successfully, then your purchase won’t go through, and you’ll need to try making the purchase again.

HOW DO I CANCEL MY SUBSCRIPTION?

You can cancel your subscription at any time before your next monthly payment. There are no contracts or hidden fees. To cancel the automatic renewal of your subscription, head to your Billing Settings and select the option to disable auto-renew.

HOW DO I CHOOSE WHICH CLASSES TO TAKE?

Premo Fitness releases a monthly challenge calendar for clients to follow. Decision fatigue is real so we offer monthly calendars to ensure you have a well rounded month of workouts AND save time figuring out what class to take. You can follow the calendar exactly or do your own thing. It is completely up to you!

DO I NEED PROPS TO TAKE CLASS?

The two props used most often are hand weights (3lb-5lb weights) and a chair. There are classes with circular resistance bands (booty band), yoga blocks and gliders, but you could absolutely do every class without props just by modifying the move a little bit. Premo Fitness doesn't want you to spend more money than you need to on equipment so we try to give as many options or modifications as possible so it's not necessary to buy extra stuff.